Guest Policy, Terms and Conditions & Privacy Policy

Effective Date: 1/04/2025

This Guest Policy and Terms & Conditions document ("Agreement") governs your stay at Zenith Suites, owned and operated by Primelands Asia LLP ("Company"). By booking and/or occupying any unit at Zenith Suites ("Property"), you ("Guest"), including any of your representatives, legal heirs, assignees, agents, associates, or invitees, agree to abide by the terms and conditions stated herein.

DEFINITIONS

1. Guest: Any individual who books, stays, or is invited to stay at the Property, including but not limited to the person whose name appears on the booking and any accompanying individuals, legal heirs, assignees, representatives, agents, or invitees.

2. Property: Any unit, apartment, studio, suite, common area, or facility provided by Zenith Suites.

3. Company: Primelands Asia LLP, the legal owner and operator of Zenith Suites.

4. Damage: Any harm, defacement, destruction, loss, or wear-and-tear deemed excessive or negligent, whether caused deliberately or by accident.

5. Booking: The reservation of accommodation by a Guest at the Property through any platform.

6. Check-in: The time at which a Guest is scheduled to begin their stay.

7. Identification: Valid government-issued documents including Aadhar, Passport, or Voter ID.

8. Stay Duration: The agreed period between check-in and check-out dates during which the Guest is entitled to occupy the Property.

9. Service Provider: Any third-party individual or entity contracted by the Company to deliver services including but not limited to maintenance, cleaning, security, or marketing.

1. IDENTIFICATION REQUIREMENTS
1.1 All Guests must be 18 years of age or older.
1.2 A valid government-issued photo ID and address proof must be submitted by all Guests prior to check-in.
1.3 The name on the booking must match the name on the ID provided.

2. LIABILITY FOR DAMAGES
2.1 Guests are fully liable for any damage to the Property, furnishings, fixtures, electricals, appliances, linen, paint, or structure.
2.2 Damages may be billed to the Guest’s registered address, as provided in government identification.
2.3 Company reserves the right to initiate civil or criminal proceedings in the event of substantial or intentional damage.
2.4 Liability extends to all individuals defined as Guests under this Agreement.
2.5 Charges for damages will be final and non-negotiable, determined solely by the Company.

3. HOUSE RULES
House rules are posted at each property and include the following but not limited to:
3.1 No firearms or weapons of any kind permitted on the premises.
3.2 No loud music or noise after 9 PM.
3.3 No parties, illegal substances, or disruptive behaviour.
3.4 Only registered Guests are permitted to stay overnight.
3.5 No pets allowed unless expressly stated.
3.6 Common areas must be kept clean and used respectfully.
3.7 Guests must comply with all building and residential society regulations.
3.8 Smoking is prohibited in all indoor areas.
3.9 Guests must respect the privacy and security of neighbouring residents.

4. SECURITY AND SAFETY
4.1 24/7 security surveillance is in place for safety and monitoring.
4.2 Guests must not tamper with security systems or fire safety equipment.
4.3 Any emergency incidents must be reported immediately.
4.4 The Company is not liable for loss or theft of personal belongings.
4.5 Guests are advised to use available lockers or safes if provided.

5. ACCIDENTS AND INJURIES
5.1 The Company is not liable for any accidents, injuries, or medical emergencies occurring on the Property.
5.2 Guests accept full responsibility for their own safety and that of their belongings.
5.3 Any hazardous conditions must be immediately brought to management’s attention.

6. ENTRY, INSPECTION, AND EJECTION
6.1 Company reserves the right to inspect the Property without notice in the event of suspected violation of rules.
6.2 The Company may eject any Guest for non-compliance with these terms.
6.3 Refunds will not be provided in such cases.
6.4 Entry may be denied to any Guest found providing false information.

7. BOOKING CANCELLATIONS AND REFUNDS
7.1 Full refund for cancellations made at least 24 hours before check-in.
7.2 No refund for cancellations made within 24 hours of check-in.
7.3 Refunds may be withheld in case of policy violations or damages.

8. PRIVACY POLICY
8.1 By using our services, Guests consent to the collection, storage, and processing of personal data submitted during booking or usage of services.
8.2 This data may include name, contact number, ID proofs, booking history, and communications.
8.3 Company reserves the right to use such data for internal analytics, service enhancement, legal purposes, or marketing communications.
8.4 Data may be stored on secure servers and retained indefinitely for regulatory compliance.
8.5 Company may share this data with third-party vendors for the express purpose of guest service enhancement, marketing, fraud prevention, or IT infrastructure.
8.6 Guests agree to not hold the Company liable for authorized data usage in accordance with this policy.
8.7 Data may be used across platforms for remarketing and cross-platform analytics.
8.8 All data collected becomes the sole property of the Company.

9. JURISDICTION
9.1 All disputes arising under this Agreement shall be subject to the jurisdiction of the courts of Gautam Buddh Nagar, Uttar Pradesh.

For support, queries, or complaints, contact us at: primelands99@gmail.com

By booking a stay with Zenith Suites, you acknowledge that you have read, understood, and agreed to the terms mentioned above.