Privacy Policy

Personal identification information: name, email address, phone number, and government-issued ID details provided at the time of booking and check-in.

Payment information: credit/debit card details and transaction records processed through our secure payment gateway (Razorpay). We do not store your full card details on our servers.

Stay information: check-in/check-out dates, room preferences, special requests, and feedback provided during or after your stay.

Technical data: IP address, browser type, device information, and cookies collected when you visit our website, used solely to improve your browsing experience.

To process and manage your bookings, payments, and stay-related services.

To communicate booking confirmations, check-in instructions, and post-stay feedback requests via email or SMS.

To comply with legal and regulatory requirements, including sharing guest details with local authorities as mandated by law.

To improve our services, personalise your experience, and send promotional offers (only with your consent, which you may withdraw at any time).

To detect and prevent fraudulent activity and ensure the security of our platform and property.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with trusted service providers (payment gateways, email services, cloud hosting) who assist in operating our platform, subject to strict confidentiality agreements.

Guest identification details may be shared with local law enforcement as required under Indian hospitality regulations.

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity with equivalent privacy protections.

We employ industry-standard security measures including SSL/TLS encryption, secure payment processing, and access controls to protect your personal data.

Access to personal information is restricted to authorised personnel who require it for legitimate business purposes.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying affected individuals in the event of a data breach.

Our website uses essential cookies to maintain your session and preferences during browsing.

We use analytics tools to understand website usage patterns and improve performance. These tools may collect anonymised data about your visit.

You may disable cookies through your browser settings; however, this may affect certain website functionalities.

You have the right to access, correct, or request deletion of your personal data by contacting us at privacy@zenithsuites.com.

You may opt out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

You may request a copy of all personal data we hold about you, which we will provide within 30 days of your request.

If you believe your data has been mishandled, you may lodge a complaint with the relevant data protection authority.

Booking and guest records are retained for a minimum of 3 years as required by Indian tax and hospitality regulations.

Payment transaction records are retained as mandated by applicable financial regulations.

Upon request, we will delete or anonymise your personal data where we are not legally required to retain it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of our services after changes are posted constitutes acceptance of the revised policy.

We encourage you to review this page periodically to stay informed about how we protect your data.